CUSTOMER SERVICE
Account
How do I create an account?
Scroll down to the bottom of the page and click “My Account” to create one. Enter your name, email, and password. Click “Create” You will be sent an email link to verify your email address Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Login to your account to edit your account information.
I forgot my password.
Click on My Account. Under the login box you’ll see a link “Forgot your password?”. Click on the link to generate an email to you with your password.
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in internet security.
Order
How do I track my order?
Please log in to your account to view your order tracking number. If your package shows a status of “delivered”, please contact customer service for assistance.
I received the wrong product or an item is missing from my shipment.
Please call our customer service at 206.395.7811 x 101 or email us at zookeeperusa@tigertailusa.com.
How do I return my product?
Please click here for more information on returning an item.
What is your return policy?
Please see our Return Policy for complete details regarding our return policy.
Do you ship to my country?
We currently only ship within the United States.
What are my payment choices?
We accept major credit cards.
Do I have to pay sales tax?
Sales tax is collected if you reside in the same state as our warehouse, Washington
I have a question about my charges.
Click the “My Account / Order Status” link at the top right-hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Log in to your account to access your orders and print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s) back in the warehouse.
When will my credit card be charged?
Your credit card will be charged within 24 hours of shipment of your item(s).